5 primary tech ideas each pc consumer wants

Jack Wallen presents IT professionals recommendation to cross alongside to finish customers that would stop complications and save quite a lot of time.

Business man working on computer looking frustrated, upset
Picture: Burlingham/Adobe Inventory

Every now and then, I begin to do one thing on a pc and should cease myself to say: “That’s not a good suggestion.” Happily, it’s all I would like to stop myself from doing one thing I shouldn’t that would result in attainable catastrophe or a least break my day. However not each pc consumer has the understanding or the management to cease themselves from making such a mistake.

With that in thoughts, I’m sharing primary tech recommendation which you could give your finish customers, family and friends.

SEE: Safety Consciousness and Coaching Coverage (TechRepublic Premium)

1. Don’t begin clicking buttons when issues go improper

I can’t inform you what number of occasions I’ve needed to cease a consumer from randomly clicking buttons when one thing goes improper with their pc. It doesn’t matter in the event that they’re utilizing Linux, macOS or Home windows, when one thing isn’t working, the default motion of an finish consumer is to start out clicking issues. They could or could not know the issues they’re clicking, however ought to they click on the improper factor, they may wind up rendering their PC ineffective till you undo what they did.

The issue is many customers merely don’t perceive that some settings choices aren’t precisely user-friendly. Think about, if you’ll, an finish consumer someway winds up by accident opening the Home windows Registry Editor and begins clicking round and deleting entries. You already know what occurs then.

It’s crucial that you simply assist your customers to know that when one thing goes improper, they should instantly contact the assistance desk to repair the issue. Simply randomly clicking buttons can do extra hurt than good.

2. Verify hyperlinks earlier than you click on them

Phishing and different web scams are going sturdy. I might say that at the very least 50% of the e-mail I obtain day by day is tried phishing scams. However most customers aren’t fairly savvy sufficient to have the ability to shortly inform what’s an tried rip-off and what isn’t. A technique you’ll be able to assist your customers to simply see if one thing is a rip-off is by instructing them to both hover their mouse over a hyperlink and see if what’s revealed matches the anticipated area of the sender or by having them copy the hyperlink and paste it right into a notepad to confirm the legitimacy of the hyperlink.

For instance, I’ve been receiving emails which might be apparent scams to persuade me I’ve received a Dyson vacuum. Now, I do know these emails are scams, as a result of I can see the tell-tale indicators, equivalent to the whole physique of the e-mail being nothing greater than a picture, misspelled phrases and the like. One of many first issues I do when suspect emails arrive is to verify the sender. If the sender’s tackle doesn’t match the area of what’s being promoted within the e mail, chances are high fairly good it’s a rip-off.

It’s completely essential that you simply assist your finish customers perceive this idea, as it should assist them keep away from malware and different assaults.

3. Don’t panic when issues go improper

So long as Mr. Murphy has a say in it, issues will go improper. It’s inevitable. Printers will cease working, networks will go down, functions will crash and working programs will stop to reply. When these issues occur, customers mustn’t panic, as panic results in button clicking and different behaviors not conducive to a wholesome relationship with know-how.

Be sure your customers perceive that when one thing goes improper all they should do is decide up the telephone and let their IT employees know. The issue will get fastened and the consumer can get again to being productive.

4. Don’t set up random apps

When you don’t have already got a safety coverage put in place that stops customers from putting in functions on their PCs, it is best to at the very least assist them to know the risks of randomly putting in untrusted software program. I keep in mind, again in my days of serving as tech help, how typically I’d go to assist a consumer who stated their PC had change into unresponsive, solely to see they’d put in a ton of browser extensions. These customers assumed browser extensions have been protected, not figuring out simply how unhealthy they could possibly be.

Your organization ought to make use of a coverage that stops customers from putting in software program. That coverage alone may go a great distance to assist maintain your customers from making the error of putting in malicious software program.

SEE: Cybersecurity greatest practices: An open letter to finish customers (TechRepublic)

5. Be organized

I’ve witnessed my fair proportion of chaos on computer systems. I’ve seen desktops coated with information, folders and shortcuts, directories riddled with random information and folders, and PCs with completely no sense of group. When your customers strategy PC utilization with a nod to group, they’ll obtain a degree of effectivity they’ve by no means earlier than skilled. Most frequently, this begins with the file supervisor.

Educate your customers on the significance of maintaining a tidy file system in order that they create sub-folders in directories like Paperwork that make sense. In the event that they should maintain shortcuts on their desktops, assist them perceive the best way to manage these shortcuts into classes and even create folders to carry them. When chaos reigns supreme on the PC, a chaotic workflow would be the consequence.

Cross this recommendation right down to your finish customers, family and friends, so that you don’t should always be placing out fires that would have been prevented with what must be widespread sense.

Supply hyperlink

Leave a Reply

Your email address will not be published.